At Ink Muses, every product is custom-made to order, ensuring that you receive a unique item crafted specifically for you. Because of this personalized approach, we generally do not accept returns or exchanges if the wrong size, color, or design was selected, or if you simply change your mind. We encourage all customers to carefully review their orders before finalizing their purchase to ensure complete satisfaction.

1. Damaged or Defective Items

While we strive for perfection in every piece we create, we understand that mistakes can happen. If you receive a product that is damaged or has a manufacturing error, we are here to make it right. We offer two options to resolve issues with damaged or defective items:

• Free Reprint: We will reprint the item at no additional cost to you, ensuring that the replacement meets our high standards of quality.
• Refund: If you prefer, we can issue a full refund for the damaged or defective item.

2. How to Report an Issue

If you encounter an issue with your order, please follow these steps to ensure a quick resolution:

• Contact Us: Reach out to our support team at support@inkmuses.com within 30 days of receiving your product. Please include your order number, a brief description of the issue, and any relevant photos showing the damage or defect.
• Resolution Process: Our team will review your case and respond within 2-3 business days. We will either arrange for a reprint or process your refund, depending on your preference.

3. Exceptions and Special Cases

While we do our best to accommodate our customers, please note that the following exceptions apply:

• Customizations: If a product has been further personalized or altered by the customer after purchase, it may not be eligible for a return or exchange, even in the case of a manufacturing error.
• Lost Packages: If your package is lost in transit, please contact us, and we will work with the carrier to locate it. In cases where the package cannot be found, we will either resend the item or issue a refund.

4. Customer Satisfaction

At Ink Muses, your satisfaction is our top priority. We are committed to ensuring that you love your purchase and that any issues are resolved to your satisfaction. We believe in the quality of our products and stand behind them 100%. If for any reason you are not completely satisfied with your order, please do not hesitate to reach out to us. We are here to help.

5. Contact Information

For any questions or concerns regarding our returns and exchanges policy, or to report an issue, please contact us at:

• Email: support@inkmuses.com
• Website: www.inkmuses.com

Thank you for choosing Ink Muses. We appreciate your business and are dedicated to providing you with the best possible shopping experience.